Menu

Certified Experts

Accessible IT Support

Data Center Support
Once the IT system is installed, AFScott remains available to clients for technical support and troubleshooting. The IT support staff can provide their expertise to ensure clients’ business continues to operate smoothly.

Full-Service Help Desk
Available during normal business hours, the technical support staff at AFScott can provide remote IT assistance to clients on everything from monitoring software updates to running hardware issue reports. Technicians can take over computers to modify or update software without having to report in-person to the client.

Real-Time Remote Monitoring
Unlike technicians that may need to physically visit an office to perform maintenance on equipment, AFScott’s IT engineers can remotely access servers and devices to assist with troubleshooting and system upkeep.

 

Technically Experienced Staff

Apple Certified Technicians
Technical support engineers have a depth of knowledge in Macintosh operating systems, ranging from iMac to MacBook Pro. AFScott’s technicians have received specific training qualifying them to troubleshoot and repair these devices.

Mac Operating Platforms
AFScott’s IT solutions can be integrated into a Macintosh operating system with ease. Our IT engineers are Apple-certified and experienced when it comes to implementing a new IT system with this interface.

Microsoft Certified Technicians
Microsoft is a widely-used operating system that our IT engineers at AFScott are experts at. The team can do everything from integrating new software or troubleshooting existing hardware on Microsoft devices.

Regulatory Compliance
Every industry has a set of standards when it comes to business operations and electronic document storage methods. AFScott is knowledgeable of industry standards and assists clients with compliance when it comes to security and storage regulations.

Windows Operating Platforms
AFScott’s team of IT experts know the mechanics of a Windows operating system. Microsoft-certified engineers bring a high level of experience working with this platform and remain up-to-date on new improvements made to the software.